Case Study: Ashcourt Rowan LLP – Nationally

Having been awarded the cleaning porterage and M&E contract several years ago and commencing in March of that year the relationship between AR LLP and AHSS Ltd has gained in strength month on month.

The Project Manager Dan Batson and the Service Support Manager Pablo Bonilla are in constant contact with the clients Head of FM throughout the day should any potential issues arise when the initiative is to ‘nip it in the bud’ before these issues become problems. They also attend formal monthly review meetings when the contract is discussed in detail producing action points, which in turn improves the standard of service supplied.

The main content of the contract is services around the cleaning/hygiene service, handyman services projects on IT and porterage services in moving members of staff throughout London and Nationally.

AHSS Ltd employ a number of personnel all have the company ethos of the ‘can-do’ attitude, which undertake all the duties pointed out below. In particular Porterage duties this can entail deliveries to departments on demand, to setting up conference rooms for meetings or presentations, collection and delivery of fleet management, disposing of confidential DATA information across the UK, and even whole office moves including decommissioning of IT and removal of furniture and recommissioning and replacing furniture in new offices in addition to the points mentioned, we also supply the following services to AR LLP. Dedicated Helpdesk Window Cleaning Programmed carpet cleaning Collection & Delivery of fleet vehicles Handyman Services Cleaning & Specialist Cleaning Carpet Cleaning

In 2015 AR LLP merged with TOWRY and AHSS Ltd have been instrumental in carrying out full office moves in Leeds Manchester Cambridge Macclesfield York Bath Rugby and three major offices in London all in a four month period with minimal disruption to the staff working on the ground. Enabling them to finish work on a Friday in one office and start again on Monday in their new office.

Client Statement – Ashcourt Rowan, an AIM listed company and now Towry have been utilising the support services of AH Support Services for several years now and have full confidence in their ability to provide a no hassle on time honest service to all 17 of our office around the country. They have become an integral support function for us providing help desk capabilities for our day to day facility needs as well as advice on preventative maintenance and cleaning programmes. They provide full handyman services to all our offices directly or indirectly (in the case of St Andrews in Scotland) via approved subcontractors. They provide full cleaning and handyman services to our corporate ahead office in London and Cambridge. I would gladly recommend AH as a service partner to anyone who wants a professional on time, value for money service. Scott Fisher – Head of UK Facilities and Property.